A key performance indicator is a number chosen to show whether work is going well. Set a key performance indicator.
The moment one becomes a target, people optimise the number rather than the thing. A key performance indicator that nobody can influence is worse than having none at all.
1nounkey performance indicatorA number chosen to show whether work is going well.
“The key performance indicator went up and the service got worse.”
key performance indicator is a measure.
Also accepted in games: kpi
Practised in Work & Careers