The root cause is the real reason underneath a problem. Find the root cause, a root cause analysis.
Asking why five times is the standard method for getting to it. A fix that does not reach the root cause buys time rather than solving anything.
1nounroot causeThe real reason underneath a problem.
“The root cause was a supplier change nobody had been told about.”
root cause is a cause.
Practised in Repair & Damage